Frequently Asked Questions
Everything you need to know about your U.S. Polo Assn. shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Are U.S. Polo Assn. products authentic?
Yes, this is the official store. All products sold here are 100% authentic and officially licensed by the United States Polo Association (USPA).
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary depending on the destination country.
How do I determine my correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. Our apparel typically follows standard U.S. sizing conventions.